I've had a great experience with Colin & Font Text. I have two websites with them, both for my nonprofit organization.
Pros: Communication, quality of work
WORST EXPERIENCE !! BIGGOTS AGAINST GAYS! One of the male servers kept picking on my best friend, who is a gay man. Very rude, condescending, and when we went to management they could've cared less. They asked us what we wanted and all we asked for was an apology from the server. Management instead slipped my $50 CASH, which was all folded up like it was from his own pocket, to "refund' my table fee! HORRIBLE HORRIBLE customer service...sad thing ishad never been there before and we drove a hour and a half to go there for my best friend's birthday, and he was harrassed and his birthday ruined.
Pros: Great burger happy hour, usually go after work for a good pint.